I liked the Duncan sweat apparel and purchased afifty dollar gift card so I could purch...

GetHuman-kowally's Make a complaint issue with Dunkin Donuts from February 2021

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The issue in GetHuman-kowally's own words
I liked the Duncan sweat apparel and purchased afifty dollar gift card so I could purchase a sweatshirt on line. At first they were sold out. I waited for them to be available again and finally they were available today. I placed my order for a sweatshirt and was not able to pay for it using my gift card. I called customer service and they told me that this product could not be purchased with a gift card. No where on the back of the card does it say that certain products were exempt. It actually says in big letters “TREAT THIS CARD LIKE CASH”. If you say that I cannot purchase this product with your card, are you going to tell me that I can only purchase the products that you want me to purchase instead of what I wish to purchase? Will you tell me that glazed donuts are off the card list next? You need to specify what items are exempt from sale before a client purchases the card and not after. I want to use the gift card to buy a sweatshirt.

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Dunkin Donuts

Make a complaint issue
Reported by GetHuman-kowally
Feb 4th, 2021 - 6 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 174 others
0 customers following this

Timeline

GetHuman-kowally started working on this issue
Feb 4th 12:09am