My friend had brought a refill cup and had to her drink remade three times and the mana...

GetHuman971747's customer service issue with Dunkin Donuts from August 2018

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The issue in GetHuman971747's own words
My friend had brought a refill cup and had to her drink remade three times and the manager had slammed it down on the counter and broke the lid so that you could not even open the lid anymore. We had even had asked the kids behind the counter to try to open the cup and they couldn’t even open the cup. I asked for the manager they said he had left, I asked for the supervisor she came up and she had called the manager and she said that the manager would be back in ** minutes. I told her we would wait. When the manager came back he came into the store with an bad attitude, would not let me nor my sister speak. Till my sister told him told him to go look on his cammera on how he slammed her cup on the counter and slammed the lid on the cup and broke her cup. There were cracks on the cup where the lid were to be screwed back on not slammed on the cup. He had an additude and he kind of tossed the clear cup at my sister at her and said “Here take this one!” But that not the case we wanted an apology from him, not a B.S. made up apology a REAL apology. Your supposed to treat others how you would want to be treated! Especially your customers. I’ll be posting on my Facebook about how your store manager has treated us today!
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Dunkin Donuts

Customer service issue
Reported by GetHuman971747
Aug 9th, 2018 - 3 mons ago
I have an issue with Dunkin Donuts too
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Seen by 2 customers so far
Similar issue to 145 others
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Timeline
GetHuman971747 started working on this issue
Aug 9th 5:36pm
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Aug 9th 5:36pm