I purchased two containers of Duncan Hines Creamy Home style Frosting. I baked my cake...

GetHuman-eskruba's customer service issue with Duncan Hines from January 2019

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The issue in GetHuman-eskruba's own words
I purchased two containers of Duncan Hines Creamy Home style Frosting. I baked my cake as always cooled for hours. When I frosted with your product. The frosting was so runny it wouldn’t stay in place on the cake. It kept running down. I had to keep refrigerating it. And keep working on it, sliding the frosting back in place. Very frustrating. It was for my grandsons ** th birthday party. And it looked like **** with your product. I have never had that happen before using Hershey frosting. Very unsatisfied customer.
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Duncan Hines

Customer service issue
Reported by GetHuman-eskruba
Jan 13th, 2019 - a mon ago
I have an issue with Duncan Hines too
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Seen by 3 customers so far
Similar issue to 47 others
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GetHuman-eskruba started working on this issue
Jan 13th 2:56pm