I purchased your Duncan Hines Super Moist Pineapple Upside Down Cake mix and to my surp...

GetHuman-dominopa's customer service issue with Duncan Hines from November 2018

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The issue in GetHuman-dominopa's own words
I purchased your Duncan Hines Super Moist Pineapple Upside Down Cake mix and to my surprise there was no pineapple in the box to place upside down TO make the advertised cake on the front of the package. To me this was rather like false advertising. I know at one time I DID purchase a pineapple upside down cake that actually HAD the pineapple in the box, and I thought it was DH brand.**Perhaps I was mistaken and that was Betty Crocker. *What was even more annoying was that there was NO RECIPE on the box or instructions on how to make the proffered dessert that the box was named for. **Really BAD marketing and packaging. At the VERY least there should have been a disclaimer (pineapple not included) or or something to that effect and have a RECIPE on the box for consumers to follow. *Bad form, entirely.

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Duncan Hines

Customer service issue
Reported by GetHuman-dominopa
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 102 customers so far
Similar issue to 28 others
0 customers following this
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Timeline

GetHuman-dominopa started working on this issue
Nov 9th, 2018 9:45pm

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