Not a call or even an email to answer my question. This is the worse kind of non-customer service.

GetHuman-ccrutchl's customer service issue with Duke Energy (OH & KY) from January 2021

Help with my Duke Energy (OH & KY) issue
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PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
The issue in GetHuman-ccrutchl's own words
Get utility location correctly labeled so i could join Wayne Township Aggregate to save money. ... I am a Duke Energy customer located at **** Shoemaker rd. *****. This house is in Wane Township, Warren County, Ohio. A few years ago i was a member of the Wayne Township Aggregate which negotiated the electric supply contract for Wayne Township residents that wanted to use it. This month i was told that i could opt back into this aggregate agreement with Energy Harbor for electric supply. However, Energy Harbor says that Duke energy does not recognize my address as Wayne Township. I pay Wayne township taxes including school and fire protection as well as others. How do i get Duke Energy to change this? I am on Social security and the Energy Harbor rate is the lowest i found at *.** until June ****. Acct * ****-****-**-*. ***-***-****
I need to lower my cost the right way and they are not helping.
At least reach out to me.
A customer at this location for ** years, never missed or had a late payment.
Tried to get Energy Harbor to help but they said i must contact Duke.
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Duke Energy (OH & KY)

Customer service issue
Reported by GetHuman-ccrutchl
Jan 25th, 2021 - 9 months ago
Not resolved
Seen by 17 customers so far
Similar issue to 45 others
0 customers following this

Timeline

GetHuman-ccrutchl started working on this issue
Jan 25th 3:07pm