EMERGENCY My Aunt, Gail Goebel is handicapped with multiple medical issues. She had co...
GetHuman-teresav's customer service issue with Duke Energy (OH & KY) from May 2018
Help with my Duke Energy (OH & KY) issue
The issue in GetHuman-teresav's own words
EMERGENCY My Aunt, Gail Goebel is handicapped with multiple medical issues. She had contacted Duke to change name on her utility effective tomorrow @ her address *** Saddlebrook Unit *** Florence KY ***** to a new name as she has to move tomorrow to an assisted living facility. Instead, her electric has been turned OFF today -- this will literally kill her with today's heat and humidity. *Someone please call her and get it fixed immediately @ ***-***-****. Then email and let me know as I am at work and unable to help.
GetHuman-teresav did not yet indicate what Duke Energy (OH & KY) should do to make this right.
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How GetHuman-teresav fixed the problem
A call to customer service had it fixed. Not sure how soon since my Aunt evacuated her apt for about * hours, but when she came back- it was restored.
Please help with my Duke Energy (OH & KY) issue
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