EMERGENCY My Aunt, Gail Goebel is handicapped with multiple medical issues. She had co...

GetHuman-teresav's customer service issue with Duke Energy (OH & KY) from May 2018

Help with my Duke Energy (OH & KY) issue
The issue in GetHuman-teresav's own words
EMERGENCY My Aunt, Gail Goebel is handicapped with multiple medical issues. She had contacted Duke to change name on her utility effective tomorrow @ her address *** Saddlebrook Unit *** Florence KY ***** to a new name as she has to move tomorrow to an assisted living facility. Instead, her electric has been turned OFF today -- this will literally kill her with today's heat and humidity. *Someone please call her and get it fixed immediately @ ***-***-****. Then email and let me know as I am at work and unable to help.
GetHuman-teresav did not yet indicate what Duke Energy (OH & KY) should do to make this right.
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How GetHuman-teresav fixed the problem
A call to customer service had it fixed. Not sure how soon since my Aunt evacuated her apt for about * hours, but when she came back- it was restored.
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Duke Energy (OH & KY)

Customer service issue
Reported by GetHuman-teresav
May 25th, 2018 - 6 mons ago
I have an issue with Duke Energy (OH & KY) too
Fixed
GetHuman-teresav shared how to fix
Seen by 9 customers so far
Similar issue to 570 others
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Items needed
PIN on Account
Account Holder Name
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Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman-teresav started working on this issue
May 25th 2:38pm
GetHuman-teresav confirmed the issue is fixed. Hooray!
May 25th 8:55pm