We made a payment of $***.** January **th to avoid disconnection of services today, but...

GetHuman-jlmccl's customer service issue with Duke Energy (NC & SC) from January 2019

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We made a payment of $***.** January **th to avoid disconnection of services today, but our customer service rep tells us that the service will still be cut off even though the payment system stated that the notice to cut off power was revoked due to our most recent payment and was not willing to honor our request to wait for payment. The cust svc rep threatened and was not willing to work with me in reagrds to disconnection and wanted us to pay an additional $***.** which we won't have until the January the **th which is right around the corner.
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Duke Energy (NC & SC)

Customer service issue
Reported by GetHuman-jlmccl
Jan 14th, 2019 - 9 mons ago
I have an issue with Duke Energy (NC & SC) too
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GetHuman-jlmccl started working on this issue
Jan 14th 3:57pm