I cannot log in to my account on duke-energy.com. I am prompted to re-register for My A...

GetHuman1929596's customer service issue with Duke Energy (NC & SC) from January 2019

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The issue in GetHuman1929596's own words
I was trying to register for the new "My Account" feature on the duke-energy website in order to access my account online. ... I cannot log in to my account on duke-energy.com. I am prompted to re-register for My Account. When I try I get a rejection message saying a different email address is associated with my account number. This even though I did not give my email address* I used the other options provided. There seems to be a bug in the registration process. *I tried several times to register, using the different options, using my SS* and my account number, using my phone number, the last * of SS, date of birth, and with all of these I got the same rejection message indicating a different email address associated with the account. *My account * is ********** and my address is **** Downing Street, Greensboro NC *****. *My phone is ***-***-****. My preferred email address is *****@***.com. *My name is Wilson L. Dawson (though I go by Bill)**Please check to see if others are having this same issue. And please advise me as to what I might do to help resolve this issue so I may access my account online. Thanks.
Even though I did not use the option in the registration process to identify myself using my email address, my registration was rejected for the reason that "This account number is already registered to another email address."
I hope you can help my understand why my registration process was rejected, and what I may do to successfully re-register on duke-energy.com. Please advise.
I have been a Duke Energy customer for several decades now, and have enjoyed having online access to my account and my bills.
I did try several times using the various identification options, but without success.
I have an issue with Duke Energy (NC & SC) too
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Duke Energy (NC & SC)

Duke-energy.com online account
Customer service issue
Reported by GetHuman1929596
Jan 9th, 2019 - a mon ago
I have an issue with Duke Energy (NC & SC) too
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Seen by 5 customers so far
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GetHuman1929596 started working on this issue
Jan 9th 2:23pm