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Before contacting them, items GetHuman1922722 may need:
Account Number, Name of Account Holder, Billing Address on Account, Social Security of Account Holder, and Phone Number
The issue in GetHuman1922722's own words
I sent previous email to get human re my acct ************ debited *x for * bill ($***.** X *). I failed to state how I wanted this resolved. I want $***.** credited back to my Chking acct. & corporate notified of such unrespnsive or lack of knowledge or whatever one would describe the customer service. If it were a mistake I made they would have a different level of "understanding" CS repeats over & over.
GetHuman1922722 did not yet indicate what Duke Energy (NC & SC) should do to make this right.
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