y lights have been out since *:** pm Thursday and no one can give an ETA nor anything...

GetHuman-zphib's customer service issue with Duke Energy (NC & SC) from October 2018

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y lights have been out since *:** pm Thursday and no one can give an ETA nor anything. The update site says power will be restored Tuesday. There us NO way anyone can wait that long. I work from home, have kids and my mom, a puppy who is scared and a husband with a c-pap machine. Under no circumstance am I going to wait another day for power nor will I pay out of my pocket to find somewhere to go. You want your money for bills on time so, why can't the lights come back on at a reasonable time? This is beyond ridiculous!!! And when did customer service only become available Monday thru Friday? It used to be ****. How convenient for you when people don't have power but I'm sure your employees do.**GET MY LIGHTS ON NOW!!!
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Duke Energy (NC & SC)

Customer service issue
Reported by GetHuman-zphib
Oct 13th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 466 others
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Timeline
GetHuman-zphib started working on this issue
Oct 13th, 2018 10:55am
GetHuman-zphib confirmed the issue is fixed. Hooray!
Oct 14th, 2018 11:23am