There is a red light on a transformer at *** Buccaneer Rd. in Wilmington, Pirates Cove...

GetHuman-ekwardjr's customer service issue with Duke Energy (NC & SC) from October 2018

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There is a red light on a transformer at *** Buccaneer Rd. in Wilmington, Pirates Cove Subdivision. It is on pole number AKS** Q. There may be an issue with this unit due to severance of un underground service at the site about six weeks ago. Neighbors have issues with flickering lights and spikes in power bill. Line crews have examined adjacent transformer (*** Buccaneer) and replaced that transformer. Problems continue in neighborhood there has been no examination of No AKS**Q at which a red light remains very visible. Research indicates that a transformer red light means trouble. Licensed electricians cite possible problem with this unit that may be effecting power draw on effected neighbors which are "single legging" power to their home intermittently for a period of several weeks. Flickering problem and spike in light billing has occurred sequential to time frame of underground severance by backhoe @ *** Buccaneeer about six weeks ago. Request through examination of transformer AKS**Q to stave possible fire threat or outage. Thank you. *My address is *** Buccaneer Dr., Wilmington. Phone ***-***-****, *****@***.com
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Duke Energy (NC & SC)

Customer service issue
Reported by GetHuman-ekwardjr
Oct 12th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 440 others
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GetHuman-ekwardjr started working on this issue
Oct 12th, 2018 2:05pm