Tried for * hours to pay on line and the calls are dropped and EZ PAY not going through...

GetHuman819354's customer service issue with Duke Energy (NC & SC) from June 2018

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The issue and preferred resolution, in GetHuman819354's own words:
The problem I ran into: Tried for * hours to pay on line and the calls are dropped and EZ PAY not going through either
I trust that Duke Energy (NC & SC) will make this right and come up with a resolution that is fair.
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Duke Energy (NC & SC)

Customer service issue
Reported by GetHuman819354
Jun 25th, 2018 - 2 mons ago
I have an issue with Duke Energy (NC & SC) too
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Seen by 2 customers so far
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Items needed
Account Number
Name of Account Holder
Billing Address on Account
Social Security of Account Holder
Phone Number
Timeline
GetHuman819354 started working on this issue
Jun 25th 6:53pm