I want paper bills. I have made this request before and been ignored

GetHuman-beauxdan's customer service issue with Duke Energy (FL) from June 2018

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The issue in GetHuman-beauxdan's own words
The problem: I want paper bills. I have made this request before and been ignored
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Duke Energy (FL)

Customer service issue
Reported by GetHuman-beauxdan
Jun 1st, 2018 - 4 mons ago
I have an issue with Duke Energy (FL) too
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Seen by 1 customer so far
Similar issue to 32 others
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Last 4 of Social Security
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GetHuman-beauxdan started working on this issue
Jun 1st 8:40pm