I attempted to make a reservation online in the late afternoon on **** for that night a...

GetHuman-bluhiway's customer service issue with Drury Inn from September 2018

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The issue in GetHuman-bluhiway's own words
I attempted to make a reservation online in the late afternoon on **** for that night at Drury in Mt Vernon IL. Joined Drury Rewards while I was at it. Everything thing worked except the Booking button at the bottom of the RSVP screen. I tried several times, but it didn’t work. I checked via my rewards ID to see if a reservation had gone thru. Zip. Kept checking email. Zip. So I reserved elsewhere. Woke up this morning to find a reservation confirmation email sent*received at *:**pm..... So now I have a charge for a reservation i didn’t use. **My name is Diana Smith. *The confirmation number in the email is *********My reward * is ********.
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Drury Inn

Customer service issue
Reported by GetHuman-bluhiway
Sep 19th, 2018 - 6 mons ago
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Seen by 4 customers so far
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
GetHuman-bluhiway started working on this issue
Sep 19th, 2018 11:13pm