I want to delete my Dropbox account. I followed instructions but system wouldn't allow...

GetHuman-agramfk's Cancel Account issue with Dropbox from March 2021

Help with my Dropbox issue
The issue in GetHuman-agramfk's own words
I want to delete my Dropbox account. I followed instructions but system wouldn't allow me to delete because I had "wrong user name or password". I've had changes to name, password, etc. and but none of my info seems to be working. I want to get this done ASAP because they want to charge me my annual fee. I really don't like companies that rely on bots for customer service.**I want my account deleted.**Thank you for any help you can provide.**Andrea Graham

GetHuman-agramfk did not yet indicate what Dropbox should do to make this right.

How GetHuman-agramfk fixed the problem
Am not really sure. Just kept pushing buttons until something worked. I realize that’s not really helpful, but I was so relieved!
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Cancel Account issue
Reported by GetHuman-agramfk
Mar 25th, 2021 - a month ago
GetHuman-agramfk shared how to fix
Seen by 3 customers so far
Similar issue to 549 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account


GetHuman-agramfk started working on this issue
Mar 25th 2:03pm
GetHuman-agramfk confirmed the issue is fixed. Hooray!
Mar 25th 9:12pm