I have a personal dropbox account for which I have paid to upgrade the storage capacity...

GetHuman3460408's Account Access issue with Dropbox from August 2019

Help with my Dropbox issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3460408's own words
I have a personal dropbox account for which I have paid to upgrade the storage capacity. I want to share with a colleague who has just opened a free trial dropbox business account. How do I go about sharing? So far the "share" button just lets me create a link of the folders I want to give her access to.
GetHuman3460408 did not yet indicate what Dropbox should do to make this right.
I have an issue with Dropbox too
How GetHuman3460408 fixed the problem
My work around was to create a separate folder than the subfolder I wanted to share. I was able to save the new folder.
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Dropbox

Account Access issue
Reported by GetHuman3460408
Aug 21st, 2019 - a mon ago
I have an issue with Dropbox too
Fixed
GetHuman3460408 shared how to fix
Seen by 9 customers so far
Similar issue to 2488 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account
Timeline
GetHuman3460408 started working on this issue
Aug 21st 4:03pm
GetHuman3460408 indicated the issue is not fixed yet.
Aug 22nd 5:36pm
GetHuman3460408 indicated the issue is not fixed yet.
Aug 25th 1:29pm
GetHuman3460408 confirmed the issue is fixed. Hooray!
Aug 25th 1:30pm
GetHuman3460408 indicated the issue is not fixed yet.
Aug 25th 1:30pm
GetHuman3460408 confirmed the issue is fixed. Hooray!
Aug 26th 12:00am