My old CC expired, so Dropbox wasn't paid this month. I want to give them a new CC numb...
GetHuman284144's customer service issue with Dropbox from March 2019
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Help with my Dropbox issue
GetHuman284144's next move: find and follow the right step-by-step guide.
Dropbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman284144 will need to dig through the advice provided by Dropbox, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman284144 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Dropbox has better answers for you: Dropbox Help Center
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The issue in GetHuman284144's own words
see above ... My old CC expired, so Dropbox wasn't paid this month. I want to give them a new CC number. *Can you get them for me? *I'll quit dropbox in a couple of months because I no longer want to work with ANY company that does not have a telephone support line - HUMAN voice, etc.**I tried to get to the area where I simply put the new number in. No go. Couldn't get there, stuck. So what do I do now? I simply need to get to that area. I do want to pay.
This was expecially frustrating because it should be so simple: a couple of boxes, info in, bingo. *And what none of these companies realizes that are earning mucho money - customer service will keep them in business earning mucho money. This rigid internet-only approach to communicating with their customers alienates tons of people.
Someone to tell me how to do this by voice. And getting that box un-stuck
I've had Dropbox for over ** years. Used daily. Which qualifies me as a long-term (ergo good) customer
I have an issue with Dropbox too
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