My old CC expired, so Dropbox wasn't paid this month. I want to give them a new CC numb...

GetHuman284144's customer service issue with Dropbox from March 2019

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Help with my Dropbox issue
GetHuman284144's next move: find and follow the right step-by-step guide.
Dropbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman284144 will need to dig through the advice provided by Dropbox, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman284144 can let us know if they help or not.
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The issue in GetHuman284144's own words
see above ... My old CC expired, so Dropbox wasn't paid this month. I want to give them a new CC number. *Can you get them for me? *I'll quit dropbox in a couple of months because I no longer want to work with ANY company that does not have a telephone support line - HUMAN voice, etc.**I tried to get to the area where I simply put the new number in. No go. Couldn't get there, stuck. So what do I do now? I simply need to get to that area. I do want to pay.
This was expecially frustrating because it should be so simple: a couple of boxes, info in, bingo. *And what none of these companies realizes that are earning mucho money - customer service will keep them in business earning mucho money. This rigid internet-only approach to communicating with their customers alienates tons of people.
Someone to tell me how to do this by voice. And getting that box un-stuck
I've had Dropbox for over ** years. Used daily. Which qualifies me as a long-term (ergo good) customer
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Dropbox

Dropbox Basic
Customer service issue
Reported by GetHuman284144
Mar 5th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 1147 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number

Timeline

GetHuman284144 started working on this issue
Mar 5th, 2019 9:17pm
GetHuman284144 indicated the issue is not fixed yet.
Mar 5th, 2019 9:32pm