I have Dropbox Basic account and have not changed this or upgraded, however my credit c...
GetHuman-kmcordne's customer service issue with Dropbox from January 2019
Help with my Dropbox issue
First: share to improve GetHuman-kmcordne's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kmcordne's next move: go to the Dropbox help center.
Dropbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kmcordne will want to follow the link below to head to their help center. We will check on GetHuman-kmcordne later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kmcordne may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-kmcordne's own words
I have Dropbox Basic account and have not changed this or upgraded, however my credit card statement shows I am being charged. **Please refund all monies taken as I did not subscribe or agree to this service.**I was given storage when I bought a Samsung tablet ten years ago and despite notice that I could keep what I had when the deal was over I chose to remove files and keep a basic package.**I am concerned that I did not sign up for more storage or authorize payment. **Please contact me to resolve this issue.
GetHuman-kmcordne did not yet indicate what Dropbox should do to make this right.
I have an issue with Dropbox too
How GetHuman-kmcordne fixed the problem
We are waiting for GetHuman-kmcordne to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.