I have mistakenly been charged for * Dropbox Plus accounts. I have two Dropbox accounts...

GetHuman-zeshephe's customer service issue with Dropbox from January 2019

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The issue in GetHuman-zeshephe's own words
I have mistakenly been charged for * Dropbox Plus accounts. I have two Dropbox accounts, but only one of them should have been upgraded to a Plus Account back in ****. Somehow, without knowing it, both of my accounts had been upgraded and charged, when I only upgraded one of the accounts. This was not supposed to happen and I do not know how it happened. On ******* I was charged $***.** and then on ****** I was charged $**. Then on ****** I was charged $***.** and on ****** I was charged $***.**. I had never even realized that this happened until I was going through my **** expenses and saw this and then went back to **** and saw it too. The Dropbox Plus is supposed to be the account under *****@***.com, and the account I started for free a long time ago, is under *****@***.com. I'd like to continue with my premium account under *****@***.com. **Two Goals:***) I'd like to cancel the Plus account status of the *****@***.com account, but just keep it and downgrade it to the non-paying account status, avoiding a third unnecessary charge at the end of January, ****.**) How do I go about getting a refund*credit for account under *****@***.com for the **** & **** charges?
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Dropbox

Customer service issue
Reported by GetHuman-zeshephe
Jan 7th, 2019 - a mon ago
I have an issue with Dropbox too
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Seen by 7 customers so far
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GetHuman-zeshephe started working on this issue
Jan 7th 11:23pm