I have a video on Dropbox that is an MPG file on the computer I can open it but on my A...

GetHuman-catnapr's customer service issue with Dropbox from November 2018

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The issue in GetHuman-catnapr's own words
I have a video on Dropbox that is an MPG file on the computer I can open it but on my Android phone it only plays the audio it says this file is not supported this file is extremely extremely important to me because it's the last photo of my brother in **** let his last Christmas before he died in May I need to understand how to open this file on my Android phone it will open on my computer I need to save this file to other areas and I cannot for the life of me figure out how to do it would someone please contact me my phone number is *** ***-**** or my email is *****@***.com my name is Rebecca Roberts thank you
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Customer service issue
Reported by GetHuman-catnapr
Nov 29th, 2018 - 9 mons ago
I have an issue with Dropbox too
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GetHuman-catnapr started working on this issue
Nov 29th, 2018 3:23pm