I have a video on Dropbox that is an MPG file on the computer I can open it but on my A...

GetHuman-catnapr's customer service issue with Dropbox from November 2018

8 views
 | 
759 similar
 | 
0 following
Help with my Dropbox issue
First: share to improve GetHuman-catnapr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-catnapr's next move: go to the Dropbox help center.
Dropbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-catnapr will want to follow the link below to head to their help center. We will check on GetHuman-catnapr later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-catnapr may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-catnapr's own words
I have a video on Dropbox that is an MPG file on the computer I can open it but on my Android phone it only plays the audio it says this file is not supported this file is extremely extremely important to me because it's the last photo of my brother in **** let his last Christmas before he died in May I need to understand how to open this file on my Android phone it will open on my computer I need to save this file to other areas and I cannot for the life of me figure out how to do it would someone please contact me my phone number is *** ***-**** or my email is *****@***.com my name is Rebecca Roberts thank you
GetHuman-catnapr did not yet indicate what Dropbox should do to make this right.
I have an issue with Dropbox too
How GetHuman-catnapr fixed the problem
We are waiting for GetHuman-catnapr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Dropbox's attention and get better help faster. Tap below to get started.
Having Dropbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-catnapr fixes it.
This email address isn't valid

Dropbox

Customer service issue
Reported by GetHuman-catnapr
Nov 29th, 2018 - 9 mons ago
I have an issue with Dropbox too
Not resolved
Seen by 8 customers so far
Similar issue to 759 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-catnapr started working on this issue
Nov 29th, 2018 3:23pm