Hi there! I have a rather unique situation. A few months ago, we purchased the subscrip...

GetHuman1466395's customer service issue with Dropbox from November 2018

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The issue in GetHuman1466395's own words
Hi there! I have a rather unique situation. A few months ago, we purchased the subscription to Dropbox while we were living in china. But since China blocks almost all American websites, we were not able to log in to access the files we needed to retrieve (they were videos from our wedding videographers). We were never able to access or download anything, and it’s continued to charge our account with no way for us to log on (until now) to cancel it. I even tried calling several times over the past few months but there was no response. By the time we got back to the states (very recently) the files were expired. I am humbly asking for a refund for the months we were charged with, and we may renew our service in the future, but for now if you could please refund us our money (since we couldn’t use it or cancel it), i would be eternally grateful, especially since we are newly married and very tight on cash at the moment. Thank you so very much!
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Customer service issue
Reported by GetHuman1466395
Nov 1st, 2018 - a mon ago
I have an issue with Dropbox too
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Seen by 3 customers so far
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GetHuman1466395 started working on this issue
Nov 1st 7:42pm