I have two dropbox accounts. I do not know why. One costs $*** a year an the other is...
GetHuman1020197's customer service issue with Dropbox from August 2018
Help with my Dropbox issue
First: share to improve GetHuman1020197's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Dropbox help.
Before contacting them, items GetHuman1020197 may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman1020197's own words
I have two dropbox accounts. I do not know why. One costs $*** a year an the other is $** a month. The $** one is on my wife's computer, but she does not need dropbox and uses it only to work on one file each month. How do I close her account *****@***.com but keep the one file available to her.
GetHuman1020197 did not yet indicate what Dropbox should do to make this right.
I have an issue with Dropbox too
How GetHuman1020197 fixed the problem
We are waiting for GetHuman1020197 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.