Dropbox Customer Service Issues

I am having trouble contacting you as my husband has accessed my account without permission. I suspect he may be storing illegal content in my Dropbox, which I did not sign up for. I am receiving notifications that it's nearly full and taking up a lot of my data. I need to access these files to gather evidence of any wrongdoing. As I am unable to reach you online, please reach out to me as soon as possible. Thank you, Sharon Caminiti.

I tried to contact DropBox through Facebook after receiving no response via their support page. Even after trying again on 20 Nov [redacted], I still haven't received any help. I can access my account using the desktop icon, and all my work is saved there. I need to change my email, but I don't remember the password and can't access the email linked to my account profile. I can verify the account details if needed, and I just need DropBox to update my email and help me reset the password. I'm willing to provide any information for verification purposes.

I bought a business Dropbox account for the company I work for. To test it out, I linked it to my Gmail address ([redacted]). Subsequently, my personal Dropbox Pro account got canceled, likely because the business account was considered enough. However, I need them to be distinct and not linked. Can this be resolved quickly? I am concerned about the privacy of my data being managed by individuals from the business account.

I recently joined my sister's team on Dropbox and unintentionally upgraded to the Business plan. I encountered issues sharing files and opted to leave the team. However, upon trying to log back in, I received a message stating that no account was associated with my email address. Once my sister re-added me to the group, I regained access to Dropbox, but unfortunately, all the files I had previously uploaded on my personal account were lost in the process.

Hello. I created a personal Dropbox account a while back, and then my company provided us with Dropbox accounts. I ended up with a business account connected to the company and still pay for a personal account. If I stop paying for the personal account, I lose access to the business account. I want to cancel the personal account I'm paying for and keep the company Dropbox and a free personal one. I'm unsure how to proceed without losing my files. Additionally, my hard drive is constantly running out of space because of Dropbox. Thank you. Ellen

Hello! I had several dropbox filters on my computer, a 4 to 5-year-old Mac Book Air. Unfortunately, after accidentally spilling water on it, I had to purchase a new Mac Book Air from an authorized re-seller who restored all my data. However, my old dropbox folders are missing. I believe I am still being charged for them. I have emailed support 2 to 3 days ago but haven't received a reply or help. A friend reshared a dropbox file with me, but it only restored the file, not the folder. Can anyone assist me with this issue?

I previously arranged a grid of 20 sculpture thumbnails on Dropbox, forming an appealing 5x4 layout. Clicking on one could start a slideshow, perfect for showcasing an artist's work. Initially, accessing the file was simple. However, I currently struggle to find it. Is there a method to recover it? Also, can I duplicate it onto a CD if I manage to retrieve it?

I have the Dropbox app on my iPhone, expecting it to download photos automatically into my account. However, it only syncs when I keep the app screen open, which is inconvenient. Recently, it stopped syncing altogether, leaving me with 70 videos that won't upload. Error messages like "can't access photos" or "syncing not available at the moment" keep appearing. I am connected to wifi and have my phone plugged in. Even when I keep touching the screen to prevent it from sleeping, syncing continues slowly and halts once the screen goes to sleep.

I am concerned about sharing specific files with clients through a "share link." Upon testing the link, I noticed that other unrelated and previously shared folders are also accessible. How can I ensure that each client only has access to their designated folder to protect the privacy of their case files (such as photos and videos)? Additionally, I would like to know if it's possible to set up individual passwords for each client or folder for added security. Your assistance with these inquiries would be greatly appreciated.

Hello, I am George Aulenbacher, the account holder under [redacted] I recently added a new payment method with my new Discover credit card, ending in [redacted], to replace the temporary Citi-Card due to my old Discover Card being stolen. I would appreciate confirmation of this new payment method via email to [redacted] Please ensure that no recurring charges are made to the Citi Card account, as it has been replaced with the new Discover Card. Thank you for your attention to this matter. If possible, please provide a live customer service telephone number for further assistance.

I have not used my [redacted] email account for a while. I am trying to regain access but no longer have the email address. I have been charged over AU$[redacted] and have received no support responses. My new email is [redacted], but it seems an account exists for this address, not the one I want to access. I would like to reset my password for [redacted] and update it to [redacted] Support has not been helpful, and I am frustrated by the lack of contact options. I need assistance promptly.

I received a message originally sent to a company unknown to me, which raises concerns about data security. I expect a response acknowledging the issue. Failure to reply will lead me to sever ties with Dropbox unless improvements are outlined. --- Hi PEERLESS WOODWORKING COR, You have received an important document via Dropbox. Please refer to the attachment for details. Dropbox Inc. For further information, please review our Terms of Service and Privacy Policy on our Help Center or reach out to [redacted] This message was sent to [redacted] Stan G.

I have faced difficulty accessing my Dropbox account for three years now. The issue arose when I changed my phone number without updating it on my account, which has left me unable to complete the two-step verification process. Despite numerous attempts following the steps outlined on Dropbox's support page, and even reaching out to their customer service via email, no solution has been provided. I am a paying user with valuable photos and files locked away that I can't retrieve since I didn't have Dropbox set up on my devices. I am reaching out for assistance in verifying my identity and either updating my phone number for verification or disabling the two-step process altogether. I have exhausted all options and even tried contacting the person with my former phone number to no avail.

I am experiencing issues with my Dropbox Business account. Despite multiple attempts, I cannot log in as it keeps stating "incorrect password". Additionally, when trying to reset my password, I receive a message indicating "too many failed attempts, try again in a few minutes". I have reached out to Dropbox via email three times. A technician named Isabella responded twice, mentioning she could not resolve the problem and escalated it to a supervisor. However, I have not heard back since then, and I am now on the third day without access to Dropbox. Urgently seeking assistance, thank you.

I recently switched to the new plan. I want to keep all my files in Dropbox unless I delete them myself. I am attempting to delete thousands of NEF files from my computer, but I keep getting a message that they will be deleted in both places, causing me to cancel. I must be overlooking something simple. I would appreciate assistance. Is there someone who can call me? I also tried clicking on the upload folder to make it permanent, but it didn't work as expected.

I am facing a serious issue as my personal assistant deleted all my Dropbox files. After discovering their drug problem, I had to let them go. They had access to various accounts, including a shared Outlook email. I am worried about losing all the valuable work we did. I was away when this happened, and I only have my cellphone until my home Internet is reconnected today by Spectrum. Please assist me in recovering the deleted data. Thank you.

I have been a loyal Dropbox customer since [redacted], paying around $9.99 monthly. Recently, I discovered unauthorized charges of an extra $75 per month from December [redacted] to July [redacted], totaling $[redacted]. I did not authorize these charges. When looking for Dropbox's customer service number, I was disappointed to find they do not have one listed. How can such a company not have a phone line for support given their fees? I need help getting these charges refunded and turned to Get Human for assistance, as I am unsure whom else to reach out to. Your help would be greatly appreciated.

I need to update my email address on file as I can no longer access the current one. If a verification code is sent to the email on file, I won't be able to confirm it. The new email address I want to use already has a basic (free) account with minimal items. Before attempting this, I want to avoid creating further issues. I can currently access both accounts as I remember my passwords. Is there a way to reach customer service directly? I believe I can explain my situation better over the phone. Thank you. - Sabiya D.

I am experiencing an issue with Dropbox in my office. One computer, the admin computer, can make changes that reflect in real-time, while the other computers are not updating right away. It seems like changes aren't syncing correctly, and there are delays in seeing modifications or restored items. This disparity in access is causing major problems as some staff members cannot work effectively. Since Dropbox now permanently deletes files, this situation has become increasingly challenging for us.

I recently created a Dropbox account to access class files totaling 77 GB, which exceeded the basic plan limit. I upgraded to the professional plan for a 14-day free trial, as immediate access was crucial. After signing up, my bank was charged the $[redacted].00 fee, which was expected. I cancelled the trial but have not received a refund yet. I am unsure when to consider this an issue.