Over the weekend, I was automatically charged an annual subscription of $** for renewal...

GetHuman914905's customer service issue with Dropbox from July 2018

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The issue in GetHuman914905's own words
Over the weekend, I was automatically charged an annual subscription of $** for renewal of Dropbox Plus for one year. I immediately went into my Dropbox account and attempted to change to monthly billing but could not. I was now overdrawn in my checking acct. I was able to chat with someone who could help and he said I would receive a refund in a day or two. My bank said they would then refund my overdraft fee. So, today I got the refund (dated ****) but the same time got a new renewal charge of $**. I do not want to auto renew. I want to change to monthly and sign up when my checking account is back on the plus side! Please help me!!!
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Dropbox

Customer service issue
Reported by GetHuman914905
Jul 25th, 2018 - 10 mons ago
I have an issue with Dropbox too
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Seen by 2 customers so far
Similar issue to 290 others
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Timeline
GetHuman914905 started working on this issue
Jul 25th, 2018 10:00am
GetHuman914905 shared this issue with followers on Twitter
Jul 25th, 2018 10:00am