I have paid for a year's upgrade but want to get a refund as there is confusion over th...
GetHuman-gaynor_l's account information issue with Dropbox from April 2018
Help with my Dropbox issue
First: share to improve GetHuman-gaynor_l's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gaynor_l's next move: try the Dropbox help center again.
Dropbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gaynor_l will want to follow the link below to head to their help center. We will check on GetHuman-gaynor_l later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-gaynor_l may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-gaynor_l's own words
I have paid for a year's upgrade but want to get a refund as there is confusion over the account. I have access to my daughter in laws account which is full on my tablet. I tried to upgrade in my name but its not working on my tablet and I get message saying no more space.*Please refund my £** as soon as possible and I will rethink my access*Gaynor Lightfoot
GetHuman-gaynor_l did not yet indicate what Dropbox should do to make this right.
I have an issue with Dropbox too
How GetHuman-gaynor_l fixed the problem
We are waiting for GetHuman-gaynor_l to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.