I completely misunderstood that I would have to pay the full amount $****. right away...

GetHuman-cmsarno's customer service issue with Dropbox from April 2018

1 view
715 similar
0 following
Help with my Dropbox issue
First: share to improve GetHuman-cmsarno's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cmsarno's next move: go to the Dropbox help center.
Dropbox doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cmsarno will want to follow the link below to head to their help center. We will check on GetHuman-cmsarno later to make sure it's all set or try to help escalate.
The issue in GetHuman-cmsarno's own words
I want to cancel my account (just purchased a few hours ago) and have the funds refunded to my account. ... I completely misunderstood that I would have to pay the full amount $****. right away, I thought I was going to pay each month.
absolutely not affordable for me
I must have the funds refunded right away or I will be forced to cancel the credit card purchase via my bank.
I have an issue with Dropbox too
How GetHuman-cmsarno fixed the problem
We are waiting for GetHuman-cmsarno to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Dropbox's attention and get better help faster. Tap below to get started.
Having Dropbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Dropbox email you?
This email address isn't valid
Follow this issue
See how GetHuman-cmsarno fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cmsarno
Apr 19th, 2018 - 7 mons ago
I have an issue with Dropbox too
Not resolved
Seen by 1 customer so far
Similar issue to 715 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
GetHuman-cmsarno started working on this issue
Apr 19th 2:36am