Website is not loading and I cannot access the control panel

GetHuman-greg_dan's service issue with from April 2018

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GetHuman-greg_dan's next move: go to the help center. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-greg_dan will want to follow the link below to head to their help center. We will check on GetHuman-greg_dan later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-greg_dan's own words:
The problem I ran into: Website is not loading and I cannot access the control panel
I trust that will make this right and come up with a resolution that is fair.
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service issue
Reported by GetHuman-greg_dan
Apr 26th, 2018 - 3 mons ago
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Seen by 2 customers so far
Similar issue to 8 others
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GetHuman-greg_dan started working on this issue
Apr 26th 2:05pm