My account is BaysFinest and the email linked to it is J*****@***.com. I recently wasn...

GetHuman1467046's customer service issue with DraftKings.com from November 2018

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My account is BaysFinest and the email linked to it is J*****@***.com. I recently wasn’t able to sign in, so I created a second account so I can continue to play in contests. Username for that one is JakeFreedy and the email is J*****@***.com. But I have since been able to access my original account, but it appears there has been a hold placed on my BaysFinest account which will not allow me to deposit anymore money into, my guess is bc it’s the card that I used to deposit $* into my back up account. So my Jakefreedy account has $* in it, but says I am unable to withdraw it, as well as that my account has been blocked from entering contests. I do apologize if my second account was mistaken for fraud, but I did regain access to my main account (BaysFinest). I would like to be able to deposit money into it so I can enter Thursday night football contests. You can deactivate my other account (jakefreedy) if you have to, I just would like to receive a refund on my $* I deposited into it. This is my *th or *th time contacting you guys about this today, please take care of my account as soon as possible. Thank you.

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DraftKings.com

Customer service issue
Reported by GetHuman1467046
Nov 1st, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 333 others
0 customers following this

Timeline

GetHuman1467046 started working on this issue
Nov 1st, 2018 9:09pm

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