On Feb **th I ordered a concrete from Shakys that was supposed to have cheesecake in it...

GetHuman-sharbit's Dispute a Charge issue with DoorDash from February 2020

Help with my DoorDash issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-sharbit's own words
On Feb **th I ordered a concrete from Shakys that was supposed to have cheesecake in it. Because there was only an option to choose one topping, I wrote in the notes that I would like blackberry as well. (I have an email confirmation that shows this though somehow cherry was put in there too.)*When my order arrived, I got a cherry concrete, not at all what I ordered. I sent an email to customer service who said they would refund $*.**. (I have all emails between me & customer service). When I replied saying thank you but I still need a refund on my order, I was sent back to submitting another request to customer service (An entirely new one).*I didn't get what I ordered & would like a full refund of my order, please. Thank you in advance for your help in this matter.

GetHuman-sharbit did not yet indicate what DoorDash should do to make this right.

How GetHuman-sharbit fixed the problem

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DoorDash

Dispute a Charge issue
Reported by GetHuman-sharbit
Feb 27th, 2020 - a year ago
Fixed
Seen by 4 customers so far
Similar issue to 1993 others
0 customers following this
Items needed
Email address on the account
Billing address
Name on the account

Timeline

GetHuman-sharbit started working on this issue
Feb 27th, 2020 5:27pm
GetHuman-sharbit confirmed the issue is fixed. Hooray!
Feb 28th, 2020 6:37am

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