I placed an order through a restaurant and a door dash employee was supposed to drop it...

GetHuman1828980's customer service issue with DoorDash from December 2018

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The issue in GetHuman1828980's own words
I placed an order through a restaurant and a door dash employee was supposed to drop it off. The gentlemen pulled up I n front of my house, drove off and then stated it had been delivered. I contacted the driver multiple times to no avail. I contacted door dash directly and was told that the driver had tried to reach out to me (and he did not) and that the driver as well as the restaurant would be contacted. I received a call back and was told that the restaurant in question was aware of the situation and that I would be able to call them and have them take care of it. Then I received a voicemail from another door dash employee stating that the driver had taken the food back to the restaurant. I arrived at the restaurant and the food was never taken back and the restaurant was not aware I had never received it. I was lied to by two different door dash employees over the phone. Even worse, I had tipped this driver and paid for an order I never received. I want my money back in full seeing as I paid $** only to never receive food and been lied to twice by people who work for your company. My order number is ********* for reference.

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DoorDash

Customer service issue
Reported by GetHuman1828980
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 43 customers so far
Similar issue to 7269 others
0 customers following this

Timeline

GetHuman1828980 started working on this issue
Dec 25th, 2018 11:50pm

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