I was waiting at a restaurant for over an hour because there was a mix up with the door...
GetHuman-kaydenwu's customer service issue with DoorDash from December 2018
Help with my DoorDash issue
First: share to improve GetHuman-kaydenwu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kaydenwu's next move: send an email to DoorDash.
Tap the button below to start an email to DoorDash- it's the best way to get support from them right now. We'll check later to make sure GetHuman-kaydenwu got a response or help escalate.
Before contacting them, items GetHuman-kaydenwu may need:
Email address on the account, Billing address, and Name on the account
The issue in GetHuman-kaydenwu's own words
I was waiting at a restaurant for over an hour because there was a mix up with the door dash order. Whoever called in the order didn’t know the first item was only for lunch, so they had to call the customer to change the order and then call the restaurant back to place the new order. I was never notified of this change. I then am waiting for over an hour to receive the order!! Another dasher came in for the order and got his order within **-**minutes and left. ANOTHER person came in with a catering meal and got her ENTIRE order before I got mine!! Keep in mind these people came in **minutes AFTER ME. The restaurant even lied to DoorDash saying that the order was ready when it actually was not. They kept lying about it being almost ready. I waited there over an hour just for the order to be cancelled and received no payout. I would like a $** incentive please!!! And please remove this restaurant from my delivery app!
GetHuman-kaydenwu did not yet indicate what DoorDash should do to make this right.
I have an issue with DoorDash too
How GetHuman-kaydenwu fixed the problem
We are waiting for GetHuman-kaydenwu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.