Last night I had company over and we ordered dinner thru door dash. first the multiple...

GetHuman1540816's customer service issue with DoorDash from November 2018

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The issue in GetHuman1540816's own words
Last night I had company over and we ordered dinner thru door dash. first the multiple promo codes I tried to use wouldn't work, then it declined * of my cards. finally I was able to place my delivery. I keep checking the status of the order. at one point it said it was on its way and the estimated time was * to ** minutes. I looked at the clock and it had been almost ** minutes I checked my app again and it said the order was canceled. I was furious. I called customer service and the girl who I spoke with told me multiple excuses. first there was no order placed...which I had email confirmation. then that the restaurant was unable to fulfill my order. I then called the restaurant and the confirmed they had EVERYTHING I ordered. So basically I was lied to. I called back to your contact and spoke with the same girl who then gave me a few more lies and excuses as to why my order never arrived and was canceled. Needless to say we NEVER received our food AND my credit card WAS charged.
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Customer service issue
Reported by GetHuman1540816
Nov 11th, 2018 - 4 mons ago
I have an issue with DoorDash too
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GetHuman1540816 started working on this issue
Nov 11th, 2018 5:50pm