My name is Elizabeth Cruz and I am a driver. When I went to go pick up the recent order...

GetHuman1479212's customer service issue with DoorDash from November 2018

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The issue in GetHuman1479212's own words
My name is Elizabeth Cruz and I am a driver. When I went to go pick up the recent order, the restaurant said they were not doing takeout. I emailed the customer to let him know but I wasn’t sure what more I could do? I ended up having to say I could not accept the order but that’s not my fault yet it was counted against me and my ratings. I’d like this fixed and some guidance on what to do if a future similar incident occurs.
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DoorDash

Customer service issue
Reported by GetHuman1479212
Nov 3rd, 2018 - a mon ago
I have an issue with DoorDash too
Not resolved
Seen by 2 customers so far
Similar issue to 4586 others
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Timeline
GetHuman1479212 started working on this issue
Nov 3rd 3:22pm