I have * different things here. I am a dasher and every time I do a dash, my customer r...

GetHuman-pattynel's customer service issue with DoorDash from October 2018

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The issue in GetHuman-pattynel's own words
I have * different things here. I am a dasher and every time I do a dash, my customer rating goes down. I'm not understanding why. I'm usually ** to ** mins early on every order. The customers are really grateful and very happy. On Oct **th I delivered to the font desk, not even directly to customer, order was ** minutes early, yet my customer rating went down. I'm wondering if there is a glitch going on, that Is automatically lowering it, every time I dash. Also on Oct **th, I had an order come through, but as I went to restaurant another dasher picked it up. I contacted support, who said it would not affect my stats. But it did. Could you please check these for me. I am now afraid to dash as I don't want my stats to go lower. My phone number is ***-***-****. *Thank you,*Patty nelson
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Customer service issue
Reported by GetHuman-pattynel
Oct 19th, 2018 - 3 mons ago
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GetHuman-pattynel started working on this issue
Oct 19th, 2018 9:00pm