At approximately *:**pm on August **, I had a delivery from Banana King restaurant to c...

GetHuman-jaystrai's customer service issue with DoorDash from August 2018

2 views
 | 
1994 similar
 | 
0 following
Help with my DoorDash issue
How did GetHuman-jaystrai do it?
Waiting to hear how GetHuman-jaystrai fixed the problem to share with other customers.
The issue in GetHuman-jaystrai's own words
At approximately *:**pm on August **, I had a delivery from Banana King restaurant to customer Ariel. I arrived at her residence and rang the bell twice. I called once when she didn’t answer the bell and she didn’t answer the phone. I then went to the help menu on door dash, clicked the “customer unavailable” option where it showed me a * MINUTE countdown. As I was waiting for the timer to finish, I proceeded to call and text the customer who still didn’t answer. After the timer finished, the door dash app directed me to discard the food and it also let me know that I would be fully compensated for the trip. Approximately ** minutes later as I was on my way to the hotspot, I received a call from a very angry door dash employee who asked me for the status of the order that I was assigned to. As I was trying to explain the situation that the customer never showed up or contacted me, he cut me off and told me that I wasn’t supposed to leave until ** MINUTES was up. I explained to him that I was unaware that I had to wait ** minutes as the app only showed that I had to wait * MINUTES. He then said that I was going to be reported and hung up the phone before I could respond.
GetHuman-jaystrai did not yet indicate what DoorDash should do to make this right.
I have an issue with DoorDash too
How GetHuman-jaystrai fixed the problem
We are waiting for GetHuman-jaystrai to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get DoorDash's attention and get better help faster. Tap below to get started.
Having DoorDash issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would DoorDash email you?
This email address isn't valid
Follow this issue
See how GetHuman-jaystrai fixes it.
This email address isn't valid

DoorDash

Customer service issue
Reported by GetHuman-jaystrai
Aug 24th, 2018 - 4 mons ago
I have an issue with DoorDash too
Fixed
Seen by 2 customers so far
Similar issue to 1994 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email address on the account
Billing address
Name on the account
Timeline
GetHuman-jaystrai started working on this issue
Aug 24th 11:17pm
GetHuman-jaystrai confirmed the issue is fixed. Hooray!
Aug 24th 11:24pm