My last delivery on Sunday ******* affected my delivery rate for being on time or early...

GetHuman-licalban's customer service issue with DoorDash from August 2018

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The issue in GetHuman-licalban's own words
My last delivery on Sunday ******* affected my delivery rate for being on time or early yet it was out of my control. The restaurant was very slow in preparing the food and took them ** minutes longer than the estimated time. Then when I got to the customers house they were not answering the door which put me even further behind the ‘deliver by’ time. Why am * should I get penalized for that when it was the restaurant being slow*customer not answering their door?
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DoorDash

Customer service issue
Reported by GetHuman-licalban
Aug 13th, 2018 - a yr ago
I have an issue with DoorDash too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman-licalban started working on this issue
Aug 13th, 2018 2:38am