Last order. Buffalo Wild Wings. Was given * boxes and the name for the order. The order...

GetHuman-dbrhreye's customer service issue with DoorDash from July 2018

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The issue in GetHuman-dbrhreye's own words
Last order. Buffalo Wild Wings. Was given * boxes and the name for the order. The order had what looked like multiple dipping sauces. I did not realize it was for other items on the menu. The hostess called the name twice. I mentioned there appears*are several dipping sauces on the order ? She said - okay let me get them for you. The hostess brought out a brown bag with multiple sauces and said here you go. I dropped off the order. The customer called me and said half her order was missing and she paid full price. I called Buffalo Wild Wings and was placed not asked but placed on hol for several minutes. When the phone reconnected I was told that the customer should not call me and needed to call door dash. I made very attempt to rectify the situation and asked what would happen. The establishment mentioned that the order would be replaced and a new dasher would be sent out or the customer would be refunded. A few things - Buffalo Wild Wings seemed to have a slight of an “attitude” person to person and over the phone. Everyone makes mistakes but this situation was not well handled to include being able to contact customer service

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DoorDash

Customer service issue
Reported by GetHuman-dbrhreye
Jul 9th, 2018 - 4 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 833 others
0 customers following this

Timeline

GetHuman-dbrhreye started working on this issue
Jul 9th, 2018 5:17am