Domino's Pizza in Wichita,KS on **th and Broadway. I placed an order online shortly bef...

GetHuman5062789's Store Feedback issue with Domino's Pizza from July 2020

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The issue in GetHuman5062789's own words
Domino's Pizza in Wichita,KS on **th and Broadway. I placed an order online shortly before closing and then received a call from an employee saying it was going to be an hour and a half before I would receive my order. I said I still wanted my food and the employee simply said ok and hung up the phone. Approximately ** mins later I called the store back and offered to pick my order up. The person who answered the phone said he was just the delivery driver and he had just got back and would need to speak to his assistant manager because all the ovens were already off for the night. So I asked if my food was being made and he said he didn't think so. So I asked him who was his manager and he said Mike. When I asked him for Mikes last name he said he didn't know because he was new. So I asked for the district managers name he said he didn't know. I asked for the assistant managers name and was told it was Xavier. I asked to speak to Xavier and was placed on hold for about * mins and the driver came back on the line and said Xavier was to busy doing inventory to come to the phone. I requested to speak to Xavier again and was placed back on a hold where at the ** minute mark I gave up and hung up as well. I feel like it should have been communicated that my food was not being made and my order had been cancelled. I feel like at the very least I should be credited for a couple meals.

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Domino's Pizza

Store Feedback issue
Reported by GetHuman5062789
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 2495 others
0 customers following this

Timeline

GetHuman5062789 started working on this issue
Jul 14th 6:04am