My wife ordered a pizza from your location at **** Vinewood Ln N Ste **, Plymouth, MN...

GetHuman-summitgu's Store Feedback issue with Domino's Pizza from May 2019

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The issue in GetHuman-summitgu's own words
My wife ordered a pizza from your location at **** Vinewood Ln N Ste **, Plymouth, MN *****. The delivery driver pulled up to our driveway then never came to the door. He left without delivering the pizza. My wife called and was greeted by a rude employee who said the wait time was two hours. My wife explained your online app said the wait was much shorter and before she could even tell her the driver came and left without delivering the pizza and started to berate my wife and lecture her about how they had no control over what time your app says and went on to explain how busy they were. Let me ask you this:**Why would anyone ever want to order from your business when you lie about delivery time through your app then use the app as an excuse for being late. Why would anyone expect to wait up to two hours for food? Why would anyone ever want to do business with a company that doesn't see any fault in their business practices and blames their customers. Are people supposed to order two hours in advance in hopes they will be hungry by the time their food arrives. Are people supposed to put their life on hold and sit at home for two hours? What if the pizza does arrive in say ** minutes and you are not hungry yet or decided to run errands expecting you had two hours but it came early. Your business model and employees are horrible. Will never get pizza from you again unless I have no choice.

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Domino's Pizza

Store Feedback issue
Reported by GetHuman-summitgu
May 28th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 2329 others
0 customers following this

Timeline

GetHuman-summitgu started working on this issue
May 28th, 2019 8:06pm