I live on the border of Lyndhurst, nj and north Arlington, nj. The dominos on *** Kearn...

GetHuman2041805's customer service issue with Domino's Pizza from January 2019

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The issue in GetHuman2041805's own words
I live on the border of Lyndhurst, nj and north Arlington, nj. The dominos on *** Kearny ave, Kearny, NJ ***** refused to deliver to us. We have lived here for * YEARS and they have always delivered to us. They said we are too far from them, which is untrue, because they never had a problem delivering to us before. They apparently deliver to the houses ACROSS THE STREET from us which happens to be North Arlington, but not our street because it’s “too far”. I get if they implemented new rules about how far they want to go, but what I don’t get is letting us wait an hour and a half before telling us. In the meantime all of the restaurants around us closed and I had a screaming toddler starving for food and I had to go out after my ** hour shift at my hospital and buy ingredients to cook something when what I wanted was something easy and to get my much needed sleep. That is completely unacceptable. It’s so frustrating. I spoke to two different people who were not the manager. I could hear the manager screaming behind them trying to tell them what to tell us, which was not only cowardly but disrespectful. Both employees kept apologizing and both gave us different stories as to why they couldn’t come. One said to just place the order again that their system was down- they weren’t busy and the other employee said the system was busy and we are too far. I’ve never had this experience before. I feel like I should just stick to my nearest pizzeria that is family-owned and dleant treat us like that. At the end, I asked the employee, “so if I place an order and put my neighbors address and cross the street to get it, you will deliver it?” The answer is yes.
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Domino's Pizza

Customer service issue
Reported by GetHuman2041805
Jan 26th, 2019 - 3 mons ago
I have an issue with Domino's Pizza too
Seen by 4 customers so far
Similar issue to 872 others
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GetHuman2041805 started working on this issue
Jan 26th 1:49am
GetHuman2041805 indicated the issue is not fixed yet.
Jan 26th 1:50am