Domino's Pizza Customer Service Issues

On November 10, [redacted], I attempted to place my first order through the Domino's app. Unfortunately, I encountered a problem during the payment process while using Amazon Pay. Twice, Rs. [redacted] was deducted from my account, but the order could not be processed by the app. Despite contacting Domino's customer service, the experience was disappointing as the executive I spoke with was rude and unhelpful. I was informed that the deducted amount would be refunded within a week. However, it has been 10 days, and I have yet to see the Rs. [redacted] + Rs. [redacted] returned to my account. I had to resort to paying in cash upon delivery. This situation has left me feeling frustrated and disappointed. I hope this issue can be resolved promptly.

I placed an order online at 5:15 PM for a 7:15 PM delivery. After calling at 8:30 PM to inquire about the order, I was informed it was still at the store due to being very busy, and it would be delivered upon the driver's return. However, the order never arrived, nor did I receive any notification of cancellation. I reached out to the store on Lewis and Clark in Bellefontaine Neighbors, MO [redacted] today at 11:30 AM. After being on hold for a significant period, a woman answered. I explained the situation, and she advised me to contact corporate. When I questioned why I wasn't informed about the delay, she mentioned she did not work the previous night and told me to contact corporate instead. I am unsatisfied with the service received and demand a refund. I have decided not to patronize this establishment in the future due to their rude, unprofessional, and disrespectful behavior.

I placed an order for pizza online at 10:45, spent $35 on my card, and tracked the process. It showed my order was on the way at 12:02 and delivered by 12:30. However, no pizza arrived, the money was taken from my card, and now my children and I are hungry. When I contacted Domino's, they claimed the store was closed and unreachable. This is frustrating, especially since I have ordered before without issues. I never received a call about my order location, which adds to my disappointment. I would like a refund on my card, the food I ordered, and a gift card due to this unfortunate situation.

I placed my pizza order at 10:45 and anxiously tracked its delivery progress. Despite the tracker stating it was out for delivery at 12:02, by 12:30, there was no sign of my pizza. To make matters worse, my card was charged $35. Unfortunately, I couldn't reach anyone at the closed store since no contact number was provided. Now, here I am with my hungry and cold kids, unable to order anything else due to lack of funds. It's almost 1 a.m., and we are without dinner. I've never encountered issues with this store before - no calls for directions or anything. This situation is incredibly frustrating. I demand a full refund on my card for the order, the delivery of my food by 11 a.m. tomorrow, and a gift card for the inconvenience. This mishap has truly soured my evening for me and my kids.

On Thursday, December 13, around 10:21pm, I called Domino's at [redacted] W. Mt Houston Rd, store #[redacted], at [redacted]. I inquired about delivery to my address and was told they did deliver. While placing my order for a medium pizza, I asked about specials. Unfortunately, I had difficulty hearing the employee's response. Despite asking for clarification twice, I still couldn't understand. When I mentioned this, he abruptly hung up on me. Upon calling back at 10:24pm, the same employee answered dismissively. I requested to speak with the manager who seemed uninterested in my complaint. She then stated they did not deliver to my address, which was confusing given the initial confirmation. This experience left me feeling disrespected and disappointed with their customer service.

I contacted the Dominos in Waterbury, CT, to place an order. After calling again to request an itemized receipt, I was informed that they only provide one if payment is made by card. I modified my payment method but did not receive the receipt. Upon calling a third time, I was told they do not give itemized receipts. I was frustrated as my company requires itemized receipts for reimbursements. The call ended abruptly after a heated exchange. The receipt and tip totalled $20.09 on 12/13/18. I need a detailed receipt by this Saturday or a check payable to me. I can provide my address if necessary. Thank you, Delores S. [redacted]

I recently ordered a pizza online from Domino's in Wilmington, California, but when it was delivered, it was the wrong order. I called the store to inform them of the mistake. The person who answered seemed annoyed and put me on hold. I overheard him discussing the issue with someone else before abruptly hanging up on me. When I called back, I explained the situation again and was put on hold once more. The individual who identified himself as the assistant manager, as there was no manager available, offered to exchange the incorrect pizza for the right one for free if it was untouched. I was frustrated because I clarified that I had already paid. The assistant manager, named Robert, started arguing with me about receiving a free pizza, which I never requested. He mentioned I would need to wait an additional 30 minutes for a replacement. I was dissatisfied with his customer service and requested to speak to the branch owner, but Robert refused to provide the information. My husband then went to the store to return the pizza and demand a refund due to the poor service and rude behavior from the staff.

I ordered a pizza online earlier tonight for $23 using my debit card. I called the store a few minutes later to confirm the order, and they said it wasn't paid for. Turns out, I was charged $28 by Domino's. The manager couldn't help, and neither could my bank. I ended up paying $23 for the pizza again when it was delivered, leaving me with $18 in cash. I asked the manager to put the remaining $5 on my card as promised for the refund. However, later when I tried to get gas for work, my card was declined. I found out there were three extra $6 charges on my card in addition to the multiple charges from Domino's. This situation left me with no money, dealing with cold pizza, having to ask my mother for gas money, and facing embarrassment. I believe Domino's should refund all the charges, reimburse me for the cold pizza, and compensate my mother for her trouble driving to help me.

I ordered pizza for delivery to my hotel room, and when it arrived, I noticed a couple of bugs on it. I called the local store, and the manager, Tom, claimed there were no bugs on the pizza. Despite my insistence, he sent a delivery driver to pick it up for inspection. I refused to catch the bugs for him and reminded him again that there were indeed bugs present. Tom abruptly hung up on me, withholding his contact information. He did not resolve the situation satisfactorily. The store number is [redacted]. I am requesting a refund for my purchase and some credit for the inconvenience. Hopefully, my girlfriend can get over this incident, and we can continue to order from them.

Tonight, on 12/18/18, I ordered two pizzas: a large hand-tossed with half pepperoni and extra cheese, and the other a supreme. I also ordered a medium thin crust spinach and feta pizza with Alfredo sauce to ensure it wasn't dry. Unfortunately, when I got home, the thin crust pizza was burned in spots and had tomato sauce instead of Alfredo. I called the manager to address the issue, but she was dismissive, claiming I should have specified no tomato sauce for this "specialty" pizza. Despite my attempts to explain, she was rude and talked over me, refusing to credit my account. I was not willing to make the 30-minute round trip just to rectify their mistake with the $10 pizza no one could eat due to its poor quality. This experience was disappointing, especially since I value respectful customer service that solves issues promptly.

I ordered two pizzas online at 12:28. Shortly after, I received a text message mentioning Juta as my delivery person. However, after two hours of waiting and multiple unsuccessful calls to the store, my pizza still hasn't arrived. My credit card has been charged, and the customer service is disappointing. I've tried to reach Maia, the location manager, but only spoke with someone named Michelle who hung up on me multiple times. Even others in my office faced similar issues when calling. This has been the worst customer experience I've encountered. I am asking for the district manager of this store to contact me promptly and for a refund. This level of service is completely unacceptable.

On December 4, [redacted], I placed an order at 7:40 p.m. My pizza did not arrive until approximately 9:40 p.m. despite the online site stating it would be about a 60-minute wait. When the pizza was delivered, it was cold and incorrect. I informed the driver about the error and then contacted the Domino's store I ordered from. The person who answered admitted the mistake because they were out of one of the requested toppings. They offered to remake the pizza or provide me with a credit. No apology was given for delivering the pizza incorrectly after a 2-hour wait. I requested a credit and ended the conversation. The next day, I called to speak with a Manager, only to find out the same person I spoke to the night before was the Manager on duty. They mentioned not being able to provide a refund since the issue happened the day before, leaving me confused. This experience was disappointing, and I am reconsidering interacting with this Domino's location in the future due to their handling of the situation.

I work at a local elementary school in Hope Mills, NC. I visited Dominos on 12/19/18 at 3:15 pm to order for my 5th Grade class party today. After being asked to call back at 10am today to pay over the phone, the General Manager, Angela, informed the cashier they don't deliver to our area and did not speak directly to me. I was upset about their lack of professionalism and more so that my students were not considered. Despite another employee delivering to a farther location on the same day, I was denied service. The GM could have explained the situation better. The experience was disheartening and insulting, considering how hard I work to provide for my students. The lack of compassion has dampened the holiday spirit. If Domino's policy is to back out of orders for children in need, I, and others, may reconsider supporting this business.

I placed an order for delivery for 4 pizzas with specific toppings, but my son received the wrong order after a long delay. I ordered at 11:30 am, expecting an hour wait, but it took 3 hours for the delivery. The store called me at 12:50 pm claiming to be at the school, which was not true. Since then, they have been avoiding my calls. I am disappointed with the service provided by the store, and I want to address this issue. The person I spoke to, "Delon," who claimed to be the manager, needs to provide some explanations for this unacceptable service. I appreciate any assistance in resolving this matter. Thank you.

I had a disappointing experience with Kevin at the Downey location on Florence Ave. After giving my order and information, including my phone number and address, over the phone, I waited over an hour for delivery. When I called back, Kevin informed me that they couldn't deliver to my address, causing further delays. Despite providing my contact details initially, Kevin claimed he didn't have my number. The lack of communication and professionalism extended to Felix, who was unhelpful. This experience was highly inconvenient and the worst I've had as a long-time customer. My out-of-town relatives were left hungry as the food never arrived.

I recently ordered a PAN PIZZA from Domino's and received the original dough instead. I paid over $30 for my order and I am disappointed with the service. I prefer a full and competent service without any freebies. I am an employee at Domino's Pizza Mexico, and I am not satisfied with the service I received. I am hoping to speak with a real person to address my concern and provide me with an immediate solution as I am hungry. I am looking for a prompt response as only a person can understand and resolve my issue. Please contact me to discuss how this matter will be resolved. I trust that my concern will be handled satisfactorily, just as I resolve issues while working at ALSEA Mexico. Thank you. Erick H. [redacted]

I placed an order at Domino's on North Point Boulevard in Winston-Salem, North Carolina at 7:36. They estimated a 19 to 20-minute wait, but my order never arrived. When I inquired, they couldn't locate it, and I had to reorder. The service was chaotic, with an employee using inappropriate language in front of customers. Despite the inconvenience, I had to pay full price. I believe considering the situation, my order should have been complimentary or at least discounted. I ordered two pizzas - one pepperoni and chicken, the other hamburger and chicken - but am still waiting. Although it's Christmas Eve, I feel my experience should have been handled better. I frequent this Domino's location due to its proximity to my house, but this incident was disappointing. I would appreciate a follow-up call or perhaps a coupon as compensation. My contact number is [redacted], and I am Damien M. residing in Winston-Salem. I hope for a resolution or acknowledgment of the poor service provided.

I have been a loyal customer of Domino's Pizza for many years, but my recent experience on 12/24/18 at the Enid location ([redacted] W Willow Rd, Enid, OK [redacted]) has left me incredibly disappointed. After placing an online carryout order, I called to confirm it, and was told by the lady on the phone that it was all set. However, upon arriving at the store at 8:10pm, I found all the doors locked with employees inside who seemed oblivious to my presence. Not only was I ignored but their lack of communication left me frustrated and hungry. This unexpected and disrespectful experience has tarnished my opinion of Domino's, and I hope this issue can be addressed promptly.

Hello, I have a question that is slightly off-topic. I was considering applying for a job at a local Domino's store, but I encountered an issue with the security code not displaying on my laptop or phone screen while trying to contact the Domino's job and career department. If this message reaches the head office in Brisbane, could someone assist with my job inquiry? Below is the message I intended to send. Thank you. To the relevant party, My name is Aalia Hidajat, and I am interested in the Electric Bike Rider position at the Narellan location. I understand the requirements of being at least 16 years old and having a learner's permit. I will be turning 16 on January 19 and plan to obtain my learner's permit the following week. Can I submit my application now and indicate that I will meet the qualifications in a month's time? Riding has been a passion of mine since childhood, and I have a fondness for motorbikes. Transitioning from a regular bike to an electric one seems like a great opportunity. While I haven't ridden an electric bike before, I am keen to learn and get started. Thank you for considering my inquiry. Aalia Hidajat

I ordered two medium pizzas from the Domino's in Hurst, Texas, on Pipeline on Wednesday, December 26th. Unfortunately, one of the pizzas was burnt, dry, lacking sauce, and had crispy spinach. I was shocked to receive such a poor quality pizza and had to discard it. The other pizza was also partially burnt. When I contacted the local Domino's and spoke with Manager Mark, he displayed no empathy and only offered a replacement that arrived late, making it inconvenient for me with my grandson. When I requested a refund, he agreed abruptly and disconnected the call without asking for any details. I am disappointed by the lack of concern, especially from a manager. The delivery person, on the other hand, was fantastic and very courteous. I am requesting a refund for the entire order due to the ruined dinner experience and the unsatisfactory customer service received from the manager. In the past, I encountered a similar issue with this location and had to go to the one on Brown Trail, where the staff was great, but I would prefer delivery service.