I ordered the pizza and watched on the tracker. It was in QA for over ** minutes. Del...

GetHuman1486468's customer service issue with Domino's Pizza from November 2018

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The issue in GetHuman1486468's own words
I ordered the pizza and watched on the tracker. It was in QA for over ** minutes. Delivery took another *** minutes. Pizza arrived cold. Called the store. Told manager that the pizza was cold and the thin crust was soggy. Said I had watched the tracker. I was told it was under warming lights for ** minutes and in a hot bag. I mentioned the tracker. He told me I should not watch that since it was wrong. He said pizza always took **-** minutes and that just because I was told **-** minutes I should think an hour. When I told him that everything I said he had contradicted and that I must be wrong and should call corporate, he then asked if I wanted another pizza or credit. I paid cash. I tipped the driver over $* on the $** and change order. I have to call the store to use a credit. I was on hold for ** minutes when I called. Why would I order from him again when my cold, soggy pizza is what I ordered?
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Domino's Pizza

Customer service issue
Reported by GetHuman1486468
Nov 3rd, 2018 - a mon ago
I have an issue with Domino's Pizza too
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Seen by 2 customers so far
Similar issue to 350 others
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GetHuman1486468 started working on this issue
Nov 3rd 11:31pm