You folks have a problem from an outside source. Yesterday (**-**-****) I received a p...

GetHuman4416066's Complaint issue with Dominion Virginia Power from March 2020

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The issue in GetHuman4416066's own words
You folks have a problem from an outside source. Yesterday (**-**-****) I received a phone recording at *:**PM stated that my electric service would be turned off due to my failure to pay my bill. This morning (**-**-****) I call the number associated with the recording (***-***-****) and spoke to an individual claiming to be a representative of Dominion Energy. He informed me that I needed to place a deposit of $***.** to have my meter changed as I had an old meter. He wanted a credit card number for the payment and told me the deposit would be returned. Of course I did not give him anything. I spoke to some of my friends and they received the same type call. Should you call the number ***-***-**** you will speak to a real person. I don't think you folks operate like this. Never heard of the customer giving a deposit for a piece of your equipment especially asking for such a large deposit. I leave this in your hands. Thanks, Bob Glasgow

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Dominion Virginia Power

Complaint issue
Reported by GetHuman4416066
Mar 2nd, 2020 - 10 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 152 others
0 customers following this

Timeline

GetHuman4416066 started working on this issue
Mar 2nd, 2020 4:55pm