Hi**I just recently moved into a leased townhome at **** Generation (Reston), and have...

GetHuman-mclea's customer service issue with Dominion Virginia Power from November 2018

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The issue in GetHuman-mclea's own words
Hi**I just recently moved into a leased townhome at **** Generation (Reston), and have a concern about POWER SURGES and whether they indicate FIRE or SAFETY HAZARD:**For the past * days - every afternoon, when the basement male tenant is doing something - the lights upstairs will flicker. *This concerns me as I just recently purchased a new $**** HP laptop for my home office * work and I cannot afford to have a power surge damage it. Do I need to worry about such power surges damaging a laptop, do you think? How much power is surging through the wall sockets, if the ceiling lights are FLICKERING, do you know?**Is there chance of electrical shock at all, if this is going on? Or is this common here* why only in the afternoon, and only when the other tenant is also online and using gaming devices and pc? When I lived in an older home in NW DC, houses would catch fire all the time, from poor wiring * old wiring - there is some water leakage into the basement from a hole in the basement wall (where the water pipe comes in from the street* is that enough to cause damage to electrical wiring? *To make ALL THE LIGHTS on one level FLICKER - how much of an extra power demand is required? Have you heard of anything like this, here in Reston? If he is using an older desktop * monitor or older nintendo equipment, is that enough to cause power surges? **LAST NIGHT, RETURNING HOME LATE - PAST THE 'AFTERNOON POWER SURGE TIMEFRAME' FOR * DAYS IN A ROW NOW - I switched on a stand-up lamp in the bedroom and THE BULB EXPLODED - and even with the glass all over the floor - I have NEVER seen this, even in accident investigation or first responder earlier work or anything - THE EXPLOSION WAS SO STRONG THAT VERY BRIGHT LIGHT REMAINED IN THE SHADE FOR PROBABLY A MINUTE OR SO .. but the bulb was in bits of glass on the ground. And thick smoke poured out immediately .. I was blessed to unplug it quickly. *But then the lamp when I looked later, was not even burned. I barely turned the ****, and the bulb exploded and FELL OUT of the lamp - I did not even have to unscrew it. How could that happen? What would make the bulb come loose in its socket - would a power surge do that? **Only once before, years ago, have I ever seen something similar, that was a ceiling lamp that suddenly exploded and propelled out of its holding fixture, 'freak accident' they said, in that apartment. (Loudon) **Have you ever seen light stay in the shade, with the bulb gone? How would the bulb have come 'loose,' so that the entire bulb just exploded out .. I did not have to unscrew it. POWER SURGE CAN DO THIS? And white powder everywhere. (bulb coating?)********************************MY ROOM WHERE THIS HAPPENED IS JUST ABOVE THE DOWNSTAIRS TENANT'S ROOM. DOES IT SOUND LIKE THE SAME WIRING OR CIRCUIT?**Does Dominion Power, in your knowledge, have a problem with POWER SURGES and EXPLODING LIGHT BULBS in this part of town? Why don't the lights flicker in the morning or at night, when we are both home? * **Thanks very much - again, just concerned about a) fire or electrical shock hazard* and b) damage to my laptop. (Does a regular power surge strip protect a laptop enough? ****(I am ccying two neighbors so they will be aware also. Do you know if other homes on this street have had issues like this? Would it be related to the rain ? )** ****Thanks!**Lucy C.***** *** ****

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Dominion Virginia Power

Customer service issue
Reported by GetHuman-mclea
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 434 others
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GetHuman-mclea started working on this issue
Nov 8th, 2018 1:48am

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