How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Dominion North Carolina Power phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Operator".
Below are some clips we've found from Dominion North Carolina Power's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Dominion Energy customer service.
For quality and training purposes, your call will be recorded.
To report an outage, downed wire, electrical issues, or if you are working near power lines, press or say one."
Excerpt from a call with Dominion North Carolina Power
Monday, March 4, 2024 1:26 PM
What are the hours and when should I call?
Dominion North Carolina Power operates the call center for this 866-366-4357 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 221 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Dominion North Carolina Power phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Dominion North Carolina Power staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Dominion North Carolina Power is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 221 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Dominion North Carolina Power is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Dominion North Carolina Power staffs the call center well on Thursday.
Conclusion and closing notes
This is Dominion North Carolina Power's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Dominion North Carolina Power agent. This phone number is Dominion North Carolina Power's best phone number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-366-4357 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Dominion North Carolina Power first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Dominion North Carolina Power has 1 phone number. It's not always clear what is the best way to talk to Dominion North Carolina Power representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Dominion North Carolina Power. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Dominion North Carolina Power. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.