Delayed Shut-Off Keeps Balances Climping Higher and Higher!!!!!

GetHuman-nitac's customer service issue with Dominion East Ohio from August 2018

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The issue in GetHuman-nitac's own words
I need clarification as to why Dominion East Ohio Gas does not follow their own administrative policies on shut-off notices. According to Customer,, after **-days of non-payment the service is to be cut off and billing stop at that balance. The continue to bill and rack up high balances. ... Re: Account ***************Address: **** East *th St., (Up) Cleveland, OH ******Issue: Shut-Off Notice for May ****- for non-payment after ** days *because the last payment received was January ****. Why did Dominion East Ohio ignore its own policy to disconnect after ** days. Dominion continued service (while still sending Shut-Off Notices) until August ****, which has resulted in a disconnection ******* and a bill for $***.**. How is the customer responsible for Dominion East Ohio's failure to adhere to its own policies and procedures?
Not all seniors at able to keep on top of the utilities the older they get. It's a shame that the only time you can get assistance for heating is during November-April. How is the home impacted when there's no hot water to bathe, gas to cook, etc. the other months???
Make arrangement to pay the balance owed before the first May **** "shut-off" notice. They sent ** more shut-off notices, which allowed the balance to climb. They shut the gas off when they accumulated a hefty anticipated profit!
A customer since ****. Husband a Vietnam Era Vet and purchased the home through a VA loan way back then..... don't know how long we can hold on to it at this rate.
Dominion suggested to call *** (Social Service Agency), but they can't do anything to help outside of the winter heating season of November-April.
I have an issue with Dominion East Ohio too
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Dominion East Ohio

Gas
Customer service issue
Reported by GetHuman-nitac
Aug 10th, 2018 - a yr ago
I have an issue with Dominion East Ohio too
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Seen by 8 customers so far
Similar issue to 119 others
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Account Holder Name
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Billing Address
Last 4 of Social Security
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Timeline
GetHuman-nitac started working on this issue
Aug 10th, 2018 12:27pm
GetHuman-nitac shared this issue with others over email
Aug 10th, 2018 12:32pm
GetHuman-nitac shared this issue with others over email
Aug 10th, 2018 1:38pm
GetHuman-nitac shared this issue with others over email
Aug 10th, 2018 1:38pm
GetHuman-nitac indicated the issue is not fixed yet.
Aug 10th, 2018 1:39pm
GetHuman-nitac indicated the issue is not fixed yet.
Aug 10th, 2018 1:50pm
GetHuman-nitac indicated the issue is not fixed yet.
Aug 10th, 2018 3:45pm