Purchased a Salem RV in April ****, we used the unit * times and the fifth being a trip...

GetHuman1385539's customer service issue with Dometic Group from October 2018

33 similar
0 following
Help with my Dometic Group issue
Next: our robot will wait on hold for GetHuman1385539 to get a Dometic Group rep on the line!
Always use the GetHuman Phone tocall Dometic Group. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1385539's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1385539 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1385539's own words
Purchased a Salem RV in April ****, we used the unit * times and the fifth being a trip to MD ANDERSON cancer center in Huston. On the stop over on the way down we noticed the AC wasn’t cooling. We spent $***-*** trying to get freestanding AC, but had to get a room due to the failure of the AC. The campground contacted Huston RV services, the gentleman was able to get the unit replaced at a labor only cost of $***.**. *That unit (SN*********model B*****.*****) was not used for almost a year after the return from Huston due to my wife’s surgery, we since that have used it three times and this AC UNIT has failed, a service rep in Sieverville, TN, he said the coil had a leak and Dometic should replace the unit as they know that this series had a serious problem with the coils. He called Dometic and they refused to replace the unit. And I am out another $***.** for that.*I am confused that you would refuse to replace a known faulty product, when most likely you could spcharge back your vendor. *Has the consumer protection agency been notified that you have a known defect that is not be handled?
GetHuman1385539 did not yet indicate what Dometic Group should do to make this right.
I have an issue with Dometic Group too
How GetHuman1385539 fixed the problem
We are waiting for GetHuman1385539 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Dometic Group's attention and get better help faster. Tap below to get started.
Having Dometic Group issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Dometic Group email you?
This email address isn't valid
Follow this issue
See how GetHuman1385539 fixes it.
This email address isn't valid

Dometic Group

Customer service issue
Reported by GetHuman1385539
Oct 21st, 2018 - 3 mons ago
I have an issue with Dometic Group too
Not resolved
Seen by 6 customers so far
Similar issue to 33 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1385539 started working on this issue
Oct 21st, 2018 2:11pm