Purchased a Salem RV in April ****, we used the unit * times and the fifth being a trip...

GetHuman1385539's customer service issue with Dometic Group from October 2018

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Purchased a Salem RV in April ****, we used the unit * times and the fifth being a trip to MD ANDERSON cancer center in Huston. On the stop over on the way down we noticed the AC wasn’t cooling. We spent $***-*** trying to get freestanding AC, but had to get a room due to the failure of the AC. The campground contacted Huston RV services, the gentleman was able to get the unit replaced at a labor only cost of $***.**. *That unit (SN*********model B*****.*****) was not used for almost a year after the return from Huston due to my wife’s surgery, we since that have used it three times and this AC UNIT has failed, a service rep in Sieverville, TN, he said the coil had a leak and Dometic should replace the unit as they know that this series had a serious problem with the coils. He called Dometic and they refused to replace the unit. And I am out another $***.** for that.*I am confused that you would refuse to replace a known faulty product, when most likely you could spcharge back your vendor. *Has the consumer protection agency been notified that you have a known defect that is not be handled?
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Dometic Group

Customer service issue
Reported by GetHuman1385539
Oct 21st, 2018 - a mon ago
I have an issue with Dometic Group too
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Seen by 6 customers so far
Similar issue to 33 others
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GetHuman1385539 started working on this issue
Oct 21st 2:11pm