I went into a Dollar Tree Store in Trenton, N.J. at the Independent Mall Plaza and boug...

GetHuman-aggluv's customer service issue with Dollartree.com from November 2018

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The issue in GetHuman-aggluv's own words
I was trying to load $***.** on the card. ... I went into a Dollar Tree Store in Trenton, N.J. at the Independent Mall Plaza and bought a Green Dot prepaid*Credit Card, Then put $***.** dollars on it, when I got home and tried to register it and check the balance on the computer before I used it. The computer informed me that the card was invalid. Now no on wants to refund my money.. I took the computer print out stating the card was invalid back with me to Dollar Tree and they told me they were not responsible. If they took that much money from me they should be responsible because they sell they service and their employee did the transaction and messed my money up. With receipt they should intercede on customers behalf because they trained that employee, or simply refund the money they took in shown on the receipt.
I took the computer print out stating the card was invalid back with me to Dollar Tree and they told me they were not responsible. If they took that much money from me they should be responsible because they sell they service and their employee did the transaction and messed my money up. With receipt they should intercede on customers behalf because they trained that employee, or simply refund the money they took in shown on the receipt.
With receipt they should intercede on customers behalf because they trained that employee, or simply refund the money they took in shown on the receipt.
I have been using that store since it was opened, over ** years.
I called Green dot and Dollar Tree Corporate and they don't answer the phone. So I'*m emailing Dollar Tree.
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Dollartree.com

Green Dot Prepaid Credit Card
Customer service issue
Reported by GetHuman-aggluv
Nov 8th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 47 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-aggluv started working on this issue
Nov 8th, 2018 5:14pm
GetHuman-aggluv indicated the issue is not fixed yet.
Nov 10th, 2018 12:48am
GetHuman-aggluv indicated the issue is not fixed yet.
Nov 10th, 2018 1:21am

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