I was shopping in dollar tree Madera ca. Cleveland store in the makeup isle. An employe...

GetHuman4080418's Complaint issue with Dollar Tree from December 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman4080418's own words
I was shopping in dollar tree Madera ca. Cleveland store in the makeup isle. An employee who would not give me her name Mexican American long black straight hair and might have been pregnant came behind me with a basket practically on my heels supposedly organizing area and throwing some items in the shopping cart. I thought she was being rude because she was not giving me any space to shop. I am disabled with my right shoulder*arm*hand injury from a MVA that gets very painful during the winter cold months more so. There are a lot of dead nerves and arthritis in it not to mention my arm literally hangs and it’s permanent. I am right handed and I tend to drop things a lot especially if i can’t use it like today. I unintentionally dropped a few maybe * items in my very large purse. The purse took up all of the space in the front child seat area. This happened when she was standing right behind me. When I realized it I thought well I’ll take them out but she’s right there and might have even witnessed it happen so I didn’t think it was a problem. I continued to shop for just a few minutes and she told me not to put items in my purse and to remove them. She said she would have to ask me to leave if I didn’t do it. I said no problem that I was sorry this happens because of my injury. She cut me off and said that I what I was saying was not true and that no one ever does that. I couldn’t believe what I was hearing. She was basically calling me a lier! I told her ******** and that it wasn’t completely unheard of because I do it a lot. She continued to be extremely rude about it and I called the corporate office and left a message because I was furious and offended. There are * dollar tree stores in Madera and I shop at all *. I have never been treated rudely except at this particular store. She is not the only person that’s rude. There are or have been several employees that are rude at Cleveland store. I rarely go there because of it.*I also asked her that if I were going to actually steal something why would I do it with her right behind me? To my knowledge and I say this because I do have a head injury from my MVA and there are times when I forget little things I say or do but I have never knowingly stolen from the store. Now there have been a few times when I’ve gotten home where I find an item and I think why go back for dollar? I also look at when this happens like it washes out even. Because I can’t even count the time I’ve purchased something there and it’s broken ripped or expired but it would cost me more $ for gas to go back and return or exchange.*I believe this girl was a manager. She acted very immaturely and arrogant. For her to tell me that what I did unintentionally never happens was basically calling me a thief. This store seems to have more items that I need or like than the other * but I do not want to shop there anymore especially after the way she treated me. I feel that even if I did steal from the store I should have not been treated this way. It was busy and it’s Christmas Eve so it made me feel really crappy. Here are many different ways she could have handled it. The only reason I didn’t leave right then is because it was Christmas Eve afternoon and I needed some stocking stuffers.

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Dollar Tree

Complaint issue
Reported by GetHuman4080418
Dec 25th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 297 others
0 customers following this

Timeline

GetHuman4080418 started working on this issue
Dec 25th, 2019 4:00am