I am extremely pissed off with your company. My debit card has now been charged TWICE...

GetHuman1525440's customer service issue with Dollar Shave Club from November 2018

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Help with my Dollar Shave Club issue
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GetHuman1525440's next move: find and follow the right step-by-step guide.
Dollar Shave Club doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1525440 will need to dig through the advice provided by Dollar Shave Club, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1525440 can let us know if they help or not.
Before contacting them, items GetHuman1525440 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1525440's own words
I am extremely pissed off with your company. My debit card has now been charged TWICE . Once back in July **th **** I never received ,my razors so I canceled my subscription with your company. Then I was charged again on ********** and again still have not received any razors. I did get an email stating that my package has shipped and that was over * weeks ago. I click on track my package and the last updated info was on **********. There is no way that it takes that long to receive my razors. If you look back through my order history you will see that I've order the trial of $*.** which I did received that order and I really liked your product so much that I switch from Harry's to you guys. I am super disappointed that I made this switch and I will be telling all my friends that use your company to stop and let them know why if this is not resolved in a timely manner. I am expecting for your company to either make it right by refunding me for both orders in July and October or actually receiving both of my paid for orders. You may reach me at ***-***-****. I have included the transactions from my Wells Fargo account:***********RECURRING PAYMENT AUTHORIZED ON ***** DSC*DOLLAR SHAVE C ***-******* CA S*************** CARD ***** *$*.*****Expand**********RECURRING PAYMENT AUTHORIZED ON ***** DSC*DOLLAR SHAVE C ***-******* CA S*************** CARD ***** *$*.**

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Dollar Shave Club

Customer service issue
Reported by GetHuman1525440
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 2852 others
0 customers following this

Timeline

GetHuman1525440 started working on this issue
Nov 8th, 2018 7:48pm

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